ABADD 2020 Speakers

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Opening Keynote - Michael Milutis

michael-milutis_0.jpgMichael Milutis is an INFP and IT generalist committed to human capital development and continuous learning within a shifting technology landscape. He works with technology organizations from around the world to develop innovative learning cultures and he coaches individuals and teams so that they can develop continuously, grow personally, and realize their highest potential. Since 1997, Michael has worked in marketing, new business development, and L&D for Computer Aid, Inc (CAI: www.cai.io), an international IT services and support firm. He is also the creator and director of CAI’s "Great IT Professional", an organization devoted to continuous learning and career development within the global IT community. Michael speaks around the world and his keynote presentations focus on digital transformation, adapting to change, continuous learning, workforce engagement, corporate mindfulness, and human self-actualization.

Midday Keynote - Marie Bankuti

marie-bankuti_0.jpgMarie Bankuti is an international Executive Coach with more than three decades of experience in technology, leadership and career coaching, training and speaking. Tether Free Vision Founder, Marie Bankuti, offers individual, group, and corporate coaching programs. She is a Certified Bucket List Coach and is soon to be the published author of the story of her personal journey hiking the Camino de Santiago.

Debbie Levitt

Debbie-Levitt_0.pngDebbie Levitt, CEO of Delta CX, has been a CX and UX strategist, designer, and trainer since the 1990s. As a “serial contractor” who lived in the Bay Area for most of this decade, Debbie has influenced interfaces at Sony, Wells Fargo, Constant Contact, Macys.com, Oracle, and a variety of Silicon Valley startups. Clients have given her the nickname, “Mary Poppins,” because she flies in, improves everything she can, sings a few songs, and flies away to her next adventure.

Debbie has presented at conferences including eBay’s Developer Conference, PayPal’s Developer Conference, UXPA, and WeAreDevelopers. She is an O’Reilly published author and one of few instructors on the planet recommended by Axure.

Her “DevOps ICU” book and training teach non-CX roles about CX, why it’s done by specialists, and how to integrate it into teams and processes. Her “Delta CX” book and training teach companies how to improve customer satisfaction, predict and mitigate business risk, and increase ROI by investing in great customer experiences.

Outside of CX work, and sometimes during CX work, Debbie enjoys singing symphonic prog goth metal, opera, and New Wave.

Gladys Lam

Gladys-Lam.jpgGladys S.W. Lam is a world-renowned authority on business design. She is Principal and Co-Founder of Business Rule Solutions, LLC (www.BRSolutions.com), the most recognized company world-wide in developing business capabilities based on business architecture and business rules. Based upon her experiences consulting to over two hundred organizations, Ms. Lam developed the landmark BRS methodology with Ronald G. Ross featuring numerous innovative techniques including popular ConceptSpeak™ and RuleSpeak™. She co-authored Building Business Solutions: Business Analysis with Business Rules (2nd Ed.).

Ms. Lam is widely known for her lively, pragmatic style. She speaks and teaches worldwide at conferences and other professional events. She is also Executive Director of the Building Business Capability (BBC) Conference, the official conference of the IIBA®. She also chairs the steering committee for the Business Rules Excellence Awards (BREA). Ms. Lam is Co-Founder of BRCommunity.com, professionals and home of Business Rules Journal.

Ms. Lam is an expert on business project management, having managed numerous large-scale projects across a variety of industries and government organizations.  She works comfortably with senior executives and senior management providing insights and advice on business solutions to business problems. She is highly effective with mentoring and training business analysts and other professionals.

Nadine Millner

Nadine-Millner.pngNadine Millner is an instructor and coach that is strongly motivated to inspire new and experienced business analysts to love their career choice the way she does. A week prior to becoming a business analyst, Nadine had never heard of the job called “business analyst”. Over 18 years later, with lots more experience and knowledge, Nadine is now a professional business analyst with a passion for business analysis. The desire to develop new analysts to become professional and proficient business analysts drives Nadine to instruct and coach as a full-time career.

Nadine is a Certified Business Analysis Professional with deep business analysis experience and has spent 7 years facilitating the development of business analysts through training.

Nadine’s business analysis experience spans the globe, collaborating on and leading projects spanning the USA, United Kingdom and South Africa. Having engaged with corporate organizations in the financial services sector, and consulting firms such as Deloitte and Accenture, Nadine has spent significant portions of her career analyzing and documenting business requirements and facilitating the development of effective business solutions.

Over the years, Nadine shifted her focus to the development of the future generations of business analysts. Nadine taught at the Faculty Training Institute in South Africa for 5 years, lecturing and facilitating multiple programs all focused on practical business analysis skills. She further assesses assignments for the programs to ensure students are provided detailed, useful feedback on their application of skills, to create a platform for continued growth and development of students.

Many people hold the title “Business Analyst” however the number of individuals with a passion for business analysis and the depth of the skills required to thrive in the role, is far lower. Through continued education of individuals with an appetite for learning, the program offered by the Business Analysis Experts, we can collectively grow the number of value-adding business analysts to a “hungry” business analysis market.

Norman Daoust

Norman-Daoust.jpgNorman Daoust has trained more than five hundred business analysts around the country for the Corporate Education Group, an IIBA endorsed educational provider. He founded his consulting company, Daoust Associates, www.DaoustAssociates.com, in 2001. His consulting specializes in data modeling, data architecture, and healthcare electronic data exchange using the HL7 standard. His clients have included the Centers for Disease Control and Prevention (CDC), the Veteran’s Health Administration (VA), the Canadian Institute for Health Information, several healthcare provider networks, a Fortune 500 software company, and a national construction company.

Norman speaks frequently at national and regional conferences including Project Summit - Business Analyst World, and has presented at more than a dozen IIBA chapter meetings around the country. His book, UML Requirements Modeling for Business Analysts, is written for business analysts. Norman is an engaging speaker who enjoys making complex topics easy.

Steve Prescott

Steve-Prescott.jpgSteve Prescott is an Executive Program Director in the Oracle Public Sector organization, working with executives in US federal, state, and local government agencies, Canadian government agencies, and higher education institutions. Since joining Oracle in 2004, Steve has worked with public sector organizations on the use of cloud computing and on-premise technologies to help each agency accomplish its core mission. Recent engagements have included organizations such as the US State Department, International Monetary Fund, and the New York State Office of the Attorney General.

Steve’s focus lies in three areas:

  • Enterprise Architecture: The big picture solution to a mission requirement
  • Transition Planning: How to migrate to better solutions (cloud + on-premise)
  • Business Value: The financial and operational benefits of a solution

Prior to joining Oracle, Steve held positions at Google, Lockheed Martin, and Gartner Group – in all cases helping customers plan and execute IT transformation initiatives. Steve has led technology teams for 30 years, leading the software development teams for such projects as the E-ZPass toll collection system and GPS-based navigation software. He holds a Bachelor of Arts from Princeton University in Computer Science and lives in Saratoga Springs, NY.

Danelkis Serra

Bio - Coming Soon!

Mary Beth Imbarrato

Mary-Beth.jpgMary Beth has over 25 years of experience in project management, change management, performance management, and risk. Mary Beth’s experience includes managing a wide-range of project efforts in various market segments including finance, global risk, telecommunications, IT, publishing, health care, non-profit, state and federal agencies, and energy. Other efforts include helping clients establish best practices through process improvement assessments which will identify efficiencies and increase effectiveness in an effort to support continuous improvement plans. As a Certified Strategic Planning Professional (SPP) Mary Beth has been working with New York State and Federal agencies to establish standards for strategic planning programs in an effort to design effective and sustainable strategic plans.

She is a member of the Project Management Institute (PMI) and is a graduate of the PMI Leadership Institute Master Class (2013). Mary Beth is also an elected member of the Upstate New York PMI Chapter Board of Directors and serves as the VP of Marketing as well as the Director of Sponsorship Program. She is also a member of the Association for Strategic Planning (ASP) and the Capital Region Chapter of the Association of Talent Development (CRATD) and recently established the Capital Region PM’s Meetup group to help further the project management profession locally with new and aspiring Project Managers.

Mary Beth is an experienced presenter at conferences, annual meetings and business forums. She has also taught project management at community colleges and is a published author in academic and professional journals.


NYSTEC is an independent, nonprofit consulting house focused primarily on assisting organizations and agencies to better understand available technologies and disciplines and how they can improve their capabilities and results.


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