This year's theme: Becoming a More Valuable Resource

All organizations, public and private, realize that projects and programs need to deliver changes that improve their operational capabilities. These changes enable customers/constituents to receive products and services faster and smoother, while requiring less time and effort from the organization’s staff. Therefore, the quicker these improvements can be made, the quicker the benefits will be realized – and the happier everyone will be.
Everyone, that is, except for the project teams who are responsible for delivering those improvements. They find themselves in the storm, being pushed and pulled by sponsors, supervisors, end-users, customers… Often each group has differing goals and expectations, and it is their job to find the tradeoffs to bring the best benefit for the smallest cost. And like a duck, they need to appear calm and focused to those observing while scrambling like mad to make it happen.

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