UX, UI, and Human Centered Design - What's the Big Deal

Modernization digitization, process automation and reengineering projects all involve inputs and outputs. Too often the project teams focus on the inputs and outputs without considering the people who will use them. This results in confusion, stress, lost productivity and rework as people struggle to get their work done in a system that does not meet their needs. Human centered design (HCD) incorporates the human perspective in all steps of the problem-solving process, often resulting in a solution that both satisfies the business needs and the people who use it.

This session will explore and explain the basics of human centered design (HCD) with a focus on tools and techniques you can bring back to your daily work. We will look back at the origins of HCD, understand the current tools and industry leaders, and look forward at some of the industries and careers that are being transformed by this growing movement. Understanding HCD will impact how you look at people, problems and projects.

Presenter: Doug Lapham

For nearly thirty years, Douglas Lapham has been helping organizations improve strategy, operations and performance. An accomplished facilitator, Mr. Lapham has run large meetings for the Centers for Disease Control and Prevention and the New York Department of Transportation among others. He is student of effective meetings, presentations and storytelling.

Mr. Lapham has worked with leadership teams on 3 continents and more than forty different clients across many industries including Pharmaceuticals, Chemical Manufacturing, Publishing, Financial Services and Government. He supports organizational transformation and innovation with an emphasis on visual thinking, efficiency and clear performance measures.

He holds a Masters in Organization and Management and currently resides in Latham, NY with his wife and teenage twins.

Register via the PMI Chapter for this event by noon of Monday January 14^th: http://www.pmiuny.org/

After Noon of January 14^th, there is a $10 late fee, and there is an additional $10 if paying at the door.  So register now.

Questions? Please contact us.

Follow us on Twitter (@IIBAacd) 
Like our Facebook Page (IIBA ACD) 
Follow us on Instagram (@IIBAacd)
Join our LinkedIn Account (IIBA Albany Capital District Chapter)