Interviewing is a key technique for business analysts to elicit information from stakeholders. Whether a single stakeholder or a group, knowing how to conduct an effective interview enables us to obtain the information and data we need to create requirements, develop processes, and do our other business analysis work. This requires expert interviewing skills that facilitate trust and collaboration. What kinds of questions do we ask and when, and for which stakeholder and scenario? Are there some question types that are better used with individuals than groups? At the same time, how do we document responses accurately and efficiently? Join us to learn the answers from Pamela Paterson, BJ, MS, CBAP, LSSGB, APO, a senior IT business analyst and communications professional who prepared stakeholders for national media interviews.

Learning Objectives

In this session you will learn how to: 

1. Research, plan, and prepare for various types of interviews and stakeholders.
2. Identify the various question types and apply an appropriate use case for them.
3. Learn how to layer elicitation and decide the most effective sequence of questions.
4. Build trust and rapport with your stakeholders so they feel comfortable in the interview process.

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