×

Warning message

Past event disabled.

ITIL and ITSM: Beyond the acronyms

Tuesday, March 6, 2018 -
17:30 to 20:00
$0.00

How successful implementation can benefit business

Organizations have been defining the Information Technology Infrastructure Library (ITIL) and implementing Information Technology Service Management (ITSM) for over 10 years.  But what are they, how are they related, and how can they be used?

ITIL is a set of published practices that focuses on aligning IT services with the needs of business, collecting repeatable processes that can be applied to standard business requests.  ITIL allows the IT organization to establish a baseline from which it can plan, perform, monitor, and improve its responses to those requests.

ITSM is the adoption of a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.

A year ago, Lori Hitchcock was asked to oversee the implementation of ITSM.  She will define ITIL and ITSM, benefits and misconceptions, and share some considerations that should be taken when an organization undertakes a project to implement them.

Learning Objectives:

  • What is ITIL and ITSM
  • Benefits from implementing ITLI and ITSM
  • Considerations establishing IT Service management practices in an ogranization

Register for this event via EventBrite.

Follow us on Twitter (@IIBAacd) 
Like our Facebook Page (IIBA ACD) 
Follow us on Instagram (@IIBAacd)
Join our LinkedIn Account (IIBA Albany Capital District Chapter) 

Questions?  Click here if you would like information about the chapter or how to become a chapter member.

Event Details: 
Free for chapter members. $10 for guests (non-chapter members). Agenda: 5:30 - 6:00: Networking, Refreshments 6:00 - 6:15: Upcoming Events, Announcements 6:15 - 7:30: Feature presentation 7:30 - 7:45: Question & Answer Session
Event Location: 
NTT DATA’s Conference Room 18 Corporate Woods Blvd, Albany NY
Speaker: 
Lori Hitchcock
Location Name: 
NTT Data Office
Event Directions: 
Take Exit 5A off I-90 for Corporate Woods. Building on left, immediately before 2nd light