One of the essential skills for a Business Analyst (BA) is how they work with people. There are not any projects that exist where a BA doesn’t have to communicate with people. 85% of what a BA does is related to having excellent soft skills. When you Google Soft Skills, you get a plethora of items. Top Five, Top Seven, Top Ten, and so on. There are five that are more critical than others, and they are the focus of this presentation.
 

1. Communication
   
   1. Verbal
   2. Written
   3. Listening
2. Elicitation Skills
   
   1. Confidence and Trust
   2. Negotiation Skills
   3. Conflict Resolution
3. Managing Stakeholders
   
   1. Executive level
   2. Middle Management Level
   3. End Users
4. Collaboration
   
   1. Attitude
   2. Teamwork
   3. Flexibility
5. Leadership
   
   1. Why BA Needs to Be A Leader
   2. Positive and Cal, Demeanor
   3. Lead by Example

 
Learning Objectives:

• How BA’s being leaders become better BA’s 
• How BA’s can improve their elicitation skills
• How BA’s can become better communicators
• How BA’s acquire a “Team First” attitude

JUDY ALTER
Judy Alter CBAP® is a public speaker, coach, and Senior Business Systems Analyst with 17 years of experience in Business Analysis. She is known as “The Optimistic BA.”

• CEO/Owner of Judy Alter Speaker & Business Analysis Services
• Retired from Mutual of Omaha in March 2020 after more than 35 years
• IIBA Leader since 2012 where she has served on many roles
  • IIBA Global Chapter Council Chair (present)
  • IIBA Americas Southeastern Regional Director (present)
  • IIBA Americas Central Regional Director
  • IIBA Heartland Chapter President

REGISTRATION
REGISTRATION IS NOW REQUIRED
Register by 8:00 am on Tuesday, February 16, 2021.
Zoom information will only be distributed to those who register.
REGISTER NOW
 
AGENDA
6:00      Announcements
6:15      Feature Presentation
7:15      Question & Answer Session
 

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