Put Your Heart into Your Business Analysis Work
 
It’s one thing to practice business analysis techniques to the letter, and it’s another thing to understand what’s in the hearts and minds of your stakeholders. What if you were able to gain that understanding and then share it with your team? This will help you achieve better business outcomes.
 
Learning Objectives

• Why stakeholder empathy is key to enabling change
• What stakeholder empathy looks like
• Some techniques we can use to increase our understanding of our stakeholders and thus empathize with them

 
EMILY TOM – CBAP
 
Emily Tom, CBAP is an independent consultant based in Ottawa, Canada. She is also the Regional Director IIBA Americas Northeastern Region, supporting 18 IIBA chapters. She is passionate about promoting the business analysis profession and supporting fellow business analysts in their careers.
 
As a leader and a practicing business analyst, Emily first-hand experience in getting to know and understand stakeholders in order to achieve positive results.
 
REGISTRATION
REGISTRATION IS REQUIRED
Register by 8:00 am on the day of to receive Zoom details.
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AGENDA
6:00      Announcements
6:15      Feature Presentation
7:15      Question & Answer Session
 
LOCATION
Zoom

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